Terms & Conditions

The Service is provided for internal sales training. You agree to use it only for lawful purposes and in accordance with your organization’s policies. You are responsible for activity under your account and for keeping your credentials confidential.

Practice calls record your microphone audio and create a transcript, which are processed (including by third-party AI providers) to generate your scorecard. By starting a call you acknowledge and consent to this recording and processing. You are responsible for ensuring such recording is permitted for you, and you must not use the Service to record or process a real third party’s personal data without a lawful basis and any required consent.

The Service is a supervised training tool. Authorized managers and administrators in your organization may observe an in-progress practice call in real time and may transfer an active call to another authorized user. They may also review your completed calls — including the audio recording, transcript, scorecard, outcome, and duration — to provide feedback and coaching, individually or together with you; leave coaching notes and action items; adjust the AI-generated score; set development goals; and flag a call as a teaching example (an “exemplar”) visible to other users in your organization. By using the Service you acknowledge and consent to these supervisory, review, and training features. Recordings and uploaded files are retained for a limited period (by default up to 12 months) and then deleted; transcripts, scorecards, and coaching records are retained as coaching history.

The Service lets you upload or paste a real sales call to be transcribed and scored. You are solely responsible for ensuring you have the right, lawful basis, and any required consent to record, upload, and process that call and any personal data it contains, and you must not upload calls you are not authorized to share. Uploaded calls are processed by the same third-party AI providers used for practice calls (see the Privacy Policy).

Conversations in the Service are simulations with AI personas. Scorecards, savings estimates, rates, contract steps, and other figures shown during practice are illustrative and do not constitute real offers, financial or legal advice, or commitments to any customer. AI-generated coaching may be inaccurate or incomplete and should be reviewed with professional judgment.

You retain ownership of files and information you upload. You grant us a limited license to host and process that content solely to provide the Service. Do not upload content you are not authorized to share, or that is unlawful, infringing, or malicious.

• Do not attempt to disrupt, reverse engineer, or circumvent the Service or its limits.
• Do not use the Service to generate unlawful, harassing, or deceptive content.
• Do not share access, resell, or exceed the seats/usage allotted to your organization.

We may modify, suspend, or discontinue features at any time. We aim for high availability but do not guarantee the Service will be uninterrupted or error-free. Usage limits may apply to protect the Service and manage cost.

The Service is provided “as is” and “as available” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by law.

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or data, arising from your use of the Service. Our aggregate liability is limited to the amounts paid for the Service in the twelve months preceding the claim.

You agree to indemnify and hold us harmless from claims arising out of your misuse of the Service, your content, or your violation of these Terms or applicable law.

We may suspend or terminate access for violation of these Terms or to protect the Service. Upon termination, your right to use the Service ends; certain provisions survive (including ownership, disclaimers, and limitations of liability).

These Terms are governed by the laws of the jurisdiction specified in your organization’s agreement (or, absent one, the place where we are established), without regard to conflict-of- laws rules. We may update these Terms; continued use after changes take effect constitutes acceptance.

Questions about these Terms can be directed to your organization’s SalesSim administrator, or to Crown Media Service at lewisvillamor@crownmediasvc.com.